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Why is your processing time 5-10 business days?

To allow us to offer more titles at the best price, we only order from our supplier once an order is placed by you. Our processing time reflects the time it takes to order and receive from our supplier and package up your order ready to ship. If your order has been delayed for any reason, we will endeavour to let you know as soon as possible. You will also receive a live tracking number so you can follow your books’ journey to you!

Please check out our How We Work page for more info on why!

Why do you not keep stock on-hand?

As a small business, we want to ensure we can meet customer needs in the best way possible. By not keeping stock on hand, this allows us to only order what is needed, saving on costs and space in our small office. This model also allows us to tailor our titles based on customer trends. We acknowledge that this might create a larger processing time than other stores, but we truly feel it is worth the wait!

Why did one of my titles get refunded?

As our suppliers’ database is constantly changing, this might result in a title becoming unavailable. If one of your books has been refunded, this is the likely reason for it.
If your title/s do get refunded, we will shoot you an email with an explanation why. We will then process your refund back to your original payment method.
We do our best to keep the site up to date with current availabilities but this can change at any time.

Why are some titles no longer available?

As these incredible Authors books/series come to life and become more popular, they are often picked up by a traditional publishing house.
Once a book is on it's way to being traditionally published, it may no longer be available for purchase on our site.
We do our best to keep the site up to date with current availabilities but this can change at any time.
The best way to find out when a book will be withdrawn from sale is on an Authors social media account. They usually give their readers an indication of when the last chance to grab a title or series might be.

Why aren't there many hardcovers listed for purchase?

Our priority is to provide you with many titles as possible. Being a paperback girl myself, that was what we started with. We hope to begin adding the hardcovers over time.
In the meantime, please do reach out if you would like us to check the availability of hardcover titles for you

Why aren't there as many Fantasy Romance titles as others?

I haven't entered my Fantasy Romance era yet, so we’re mostly working off recommendations on what to list. Please reach out if there is a book or series you would like us to offer!

I can't find the title I am looking for. Do you special order?

Yes! Please feel free to put in a request via our Contact form. Once your request has been received we will check our distributor’s database for availability and we will advise if the book is available to order. 

Where do you order your books from?

Currently all titles are sourced from Ingram located in Dandenong, Victoria. As the business grows like I hope it will, we will look into other suppliers as well.

Why does my shipping box look pre-loved?

To minimise waste, we try to repurpose the near-new boxes that we receive our shipments in, especially when you are placing a larger order.

How does ordering a US Special Order Title work?

If you are looking to get your hands on the Deluxe First Print Edition of a title, we will be special ordering them from the US.

For these titles we will have a certain cut off date listed in each product heading. You will need to place your order before 9pm on the date listed for the order to processed. Please allow up to 15 business days for processing from order cut off date. As the stock will be processed and shipped from the US, it will take longer to arrive here to us.

As these editions are often in high demand we may have to wait for our supplier to restock, but we will list the estimated date if that is the case.
If the title is yet to be released, the pub date information will be listed and we will do our best to send it out as close to this date as possible.
If there are delays for any reasons on our end, we will endeavour to let you know as soon as possible.

If you purchase a US Special Order Title with any standard order books, they will be shipped together once they all arrive. If you wish to receive your other books sooner, please place the orders separately.

If you have questions regarding this process or any special requests, please don't hesitate contact us.